SHIPPING & RETURN/REFUND POLICY
Shipping Policy
Thank you for choosing Star Gift Card Exchange for your gift card needs. We strive to provide a convenient and secure online platform for buying and selling gift cards. This section outlines our shipping policy to ensure transparency and a pleasant experience for all our customers.
Shipping Methods
At Star Gift Card Exchange, we offer reliable shipping methods to ensure your gift cards reach you in a timely manner. Our current shipping methods include:
- Standard Shipping: This is our default shipping method for most orders. It typically takes 3-5 business days for your gift cards to arrive at the provided shipping address.
- Expedited Shipping: For customers who need their gift cards sooner, we offer expedited shipping. This method ensures your gift cards arrive within 2-3 business days.
- International Shipping: We also provide international shipping for customers outside the United States. Please note that international shipping times may vary depending on the destination.
Shipping Fees
Star Gift Card Exchange charges shipping fees to cover the cost of secure packaging and reliable shipping services. The shipping fee will be calculated during the checkout process based on the shipping method chosen and the destination address.
Tracking and Delivery
For your peace of mind, we provide tracking information for all shipped gift cards. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your gift cards.
Return/Refund Policy
Star Gift Card Exchange understands that sometimes circumstances change, and you may need to return or seek a refund for your purchased gift cards. We aim to make this process as simple and straightforward as possible. Please review our return/refund policy below:
Returns
If you wish to return a purchased gift card, please follow these guidelines:
- Contact our customer support team within 14 days of receiving the gift card.
- Provide the necessary details, including your order number and reason for the return.
- Ensure that the gift card remains unused and in its original condition.
- Return the gift card to us using a trackable shipping method.
Once we receive the returned gift card and verify its condition, we will initiate the refund process. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.
Refunds
Star Gift Card Exchange provides refunds for eligible gift card returns. Here are the key points to consider:
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 5-7 business days for the refund to reflect in your account.
- If the gift card was initially bought using a promotional discount, the refund amount may be adjusted accordingly.
- In some cases, a restocking fee may apply, depending on the specific circumstances of the return.
Exceptions
Please note that certain gift cards may have specific terms and conditions set by the retailer. These terms may impact the eligibility for returns or refunds. If a gift card falls under such an exception, it will be clearly stated on the product page.
Contact Us
If you have any further questions or require assistance with our shipping and return/refund policy, please don't hesitate to reach out to our dedicated customer support team. We are here to help and ensure your satisfaction with your Star Gift Card Exchange experience.
We value your trust and appreciate your support in choosing Star Gift Card Exchange for all of your gift card needs.
